William E. Millar 650-644-8323 | Bothell WA, 98012 wemillar@gmail.com

https://www.linkedin.com/pub/william-eason-millar/8/246/ab3

 

Professional Summary: Have advanced experience in OSS HW Infrastructure (In Data Centers), System Administration, Mobility Lab Network Support, E911 LBS, Field Test Engineering, and Telecom Network Design.

 

Top 10 Skills: Data Center HW Infrastructure, System Admin, UNIX/Linux, Telecom Network Design, Field Testing, IP Networking, Granite XNG, Communications, Issue Resolution, Troubleshooting.

 

Experience

July 2014 to December 2014 | At&t Mobility Labs – Contracted with Wipro, Redmond, WA                                                                               

Lab Network Support Engineer & ME System Admin

·  Tier 2 System Admin on Lab ME’s (Mobility Experience UE’s); used to make test calls on Apple iPhones, Samsung Galaxy S3s and HTC One phones; troubleshooting, worked with vendor on repairs, and performed weekly health checks and SW upgrades. Experienced using iOS, Android, and Windows based phones.

·  Tier 1 analysis and troubleshooting of 3G(UMTS), 4G( LTE), mobile nodes, high end routers and switches, firewalls, load balancers, Unix servers.

·  Worked Mobility and Data tickets received in the Lab: performing analysis, Wireshark debugging of log files, and aided in finding resolution to the issues; use of JDSU Analyzer to verify network element health status.

·  Utilized IP Control to assign subnets and jump box access to Cisco and Juniper switches and routers to determine cause of OAM and Bearer connectivity issues using basic iOS and Junos show commands.

·               Supported ongoing Mobility Labs project Implementation and end-end testing phases.

·               Performed Active Directory user verifications and updated MySQL database with Mobility user data changes.

·               Shared knowledge and findings with team members and wrote knowledge base technical documents as needed.

·               Followed up on issues to resolution by way of emails, phone calls, and ticket updates.  Compiled weekly team reports.

·               Managed project work flows and verified project documents and requirements including IP requests, facilities power, and cabling on multiple Mobility projects from assessment through Implementation and Testing phases.

 

March 2014 to May 2014 | Eden Rock Communications, Bothell, WA                                                                               

SON System Admin & Technical Support Engineer

·  Quickly adapted to a fast paced environment; gave excellent feedback and recommendations to team members and management.

·  Traveled to T-Mobile locations to assist with pending issues and attend training sessions.

·  Supported T-Mobile RAN RF Engineers regarding KPI’s and SON performance metrics reporting ANR, iRAT, inter/intra handovers, detected neighbor adds and removals in excel pivot tables.

• Performed the rack and stack and cabling of data center servers, installed OS, and set up virtual synchronization in VCenter.

·               Upgraded HP & Dell virtual network servers in the data center to VMWare ESXi 5.5 according to MOP.

·               Installed a battery backup solution for existing non-redundant servers.

·               Installed and configured the OSS Eden-NET tool onto lab servers using SSH and Linux CentOS 5 commands and python scripts.

·               Reconnected and Created OSS regions as needed in troubleshooting system issues along with tailing performance and configuration log files using Linux.

·               Utilized advance Linux commands and excel macros to pull system performance files from the servers and compile detailed reports.

·  Provided daily reports including before and after re-homes and network OSS upgrades of SON system and RAN performance metrics.

 

May 2012 to Aug. 30th 2013 | AT&T Mobility – Contracted with Axelon, Bothell, WA                                                                               

Sr. Network OSS Implementation Engineer

·  Assumed technical leadership with vendors and projects included Ericsson OSS RC, Cisco, Sun/Oracle, ALU 5620 SAM, and Intucell SON; reviewed MOP’s for Network Changes. Updated CIQ’s with OSS RC changes.

·  Conducted Vendor Management with Ericsson as the Lead Engineer at At&t on GSM, UMTS, and LTE OSS RC including the HA High Availability systems.

·  Managed, engineered, implemented Data Center servers and infrastructure and multitasked on projects in support of the Element Management System (EMS) comprised of mainly Sun/Oracle and HP servers along with SAN systems into National data centers.

·               Specified and secured - vendor quotes, SOW’s, IP's (HSRP), space, power, Ethernet cabling, hardware installations related to software and OSS RC upgrades for both hardware and software upgrades.

·  Drove improvements of the CIQ process (with Ericsson) and Granite XNG database record keeping.

·               Hosted-attended many project meetings, ensured collaboration with external vendors and internal groups including: OAM Engineering, Ops Admin’s, ATS, Labs, and Capacity Planning.

·  EMS systems covered GSM, UMTS, and LTE technologies and included SAN systems.

·  Maintained SharePoint engineering documents and synchronized with the Ericsson SharePoint.

·  Acted independently with general direction to perform a variety of engineering duties - to implement and deploy new EMS nodes into the mobility core network applying the necessary tools and engineering principles to create and design the network infrastructure in accordance with approved guidelines.

·  Worked with cross-functional teams to communicate the engineering design plan in support of the development and deployment of network plans, upgrades and enhancements.

·  Created probe tickets ensuring North-bound SNMP alarming messages reached the Netcool application.

·  Coordinated and interfaced with internal and external customers to ensure service commitments were met while providing project management and documentation as required.

·               Tracked project schedules and action items following up on issues needing resolution.

·               Managed all aspects of technical projects to ensure deliverables are met on time, within budget, and quality goals.

·  Updated Granite XNG database records reflecting Hardware changes including specific asset information.

·  Used great communication skills to work effectively with cross-functional teams and vendors; regularly utilized AT&T internal processes and tools: IWOS, Granite XNG, CTS.

 

January 2010 to December 2011 | AT&T Mobility – Contracted with Kineticom, Alpharetta, GA                                                                               

Sr. Network Telecom Design Engineer

·  Built Ethernet to the cell site circuit paths in support of the LTE (4G) network expansion.

·               Team leader with rebalancing of the Network with NodeB rehomes, RNC rehomes, and MSN rebalances in the creation of CIQs and Cut sheets.

·               MSN port assignments, IMA/PVP circuit design, Granite documentation, and 3G UMTS Network support on both Alcatel and Tellabs MSNs and DACs.

·  Verified cell site turn up completion using Trifecta to check MSN data and Node B status.

·  Granite database expert lead user with bulk upload capabilities and a parent port-mapping wizard.

·  Worked closely with MSN & RNC Managers to avoid capacity issues during network expansion.

·  Prepared and forwarded reports when needed – also worked closely with Ericsson Provision Engineers.

·               Trained new team members and continually improved the process with constructive feedback.

 

June 2008 to January 2010 | AT&T Mobility – Contracted with Kineticom, Alpharetta, GA

E911 Trunk Planning Engineer/Project Manager

·               Acted as technical lead Engineer and Project Manager; worked independently.

·  Opened and hosted no go calls and MW bridge conference calls.

·               Coordinated communications with multiple groups (internal and external), market operations teams, regional teams, data translations, RAN DT, vendor contacts, and national compliance teams.

· Utilized various databases and including Granite, CTS, AOTS, IWOS, RNC Tool, corporate email and Q.

·  Opened trouble tickets with MNRC for post E911 trunk issues that did not require a fallback.

·               Utilized a working knowledge of wireless network topology and technologies TDMA, GSM, UMTS, and E911/Location Based Services network components in executing design, testing, and troubleshooting of the network from handset (911 calls) to MSC to PSAP (local police).

·  Interfaced with the Performance team to ensure post rehome KPI’s are within acceptable ranges.

·  Responsible for sending updates and project completion notices (including relevant log files).

·               Adhered to the Golden Architecture for E911 design specifying requirements of Granite documentation, DS1/DS3 diversity requirements in supporting 3G Network expansion, NodeB re-homes, and RNC re-homes.

·               Determined ISUP loop-around trunk requirements within the MSC, ordered trunks and the SS7 interfaces required between the MSC and the GMLC systems: Intrado and TCS.

·  Performed E911 call testing and troubleshooting of new trunks from MSC to PSAP using Access7 call traces.

·               Worked closely with the RAN DT, Intrado, TCS, and the LECs to correct provisioning, translations and cell site data.

·               Print and Interpret Nortel and Ericsson E911 translations tables in troubleshooting and migrating SS7 and CAMA signaling.

 

October 2007 to March 2008 | T-Mobile – Contracted with Kineticom, Concord, CA                                                                               

Site Acquisition Coordinator

·               Coordinated the Architectural and Engineering vendor work on the UMTS 3G development project for San Francisco Bay Area multitasked in a fast changing high-pressure environment.

·               A&E work included ordering and tracking Site Layouts, Construction drawings, and Structural assessments.

·               Extensive Excel use including vlookups in tracking the many aspects of UMTS Entitlement in cross-referencing large databases. 

·               Trained new coordinators and organized and maintained project records on network servers.

 

December 2006 to October 2007 Tokiwa Investments, Tokyo, Japan Forex Investor

·               Trained in Forex foreign currency trading & performed some freelance English editing.

 

March 2004 to August 2006 | Cingular Wireless – Contracted with Kineticom, Completed 3 Projects

E911 Wireless Telecom System Admin Engineer – NOC, Schaumburg, IL

·               Responsible for 9 States – Central Region NOC E911 call locations.

·               Maintained TDOA Field deployed Wireless Location System (WLS).

·               Used KPI reports daily to indentify issues affecting system performance.

·               Supported field technicians in the commissioning and troubleshooting of E911 equipment. 

·               Implemented and executed test plans and procedures while trained NOC personnel on maintenance and surveillance of Andrew and TruePosition WLS.

·               Utilized command line Sun Solaris Unix daily to maintain the health of the system including checking disc capacity, tailing and grep of log files, restarting servers, standby failovers, auto backups, and monitoring system.

·               Ran Macros and UNIX scripts to improve the alarming methods and procedures.

·               Handled network E911 related outages and coordinated resolution.

·               Worked closely with Managers in providing data needed for FCC required outage reports.

·               Utilized Excel, Netcool, Netexpert, EMS, SCOUT daily.

         Drive Tester then Field Tester of TruePosition WLS, Oakland, CA

·               Performed thorough testing of a TDOA Field deployed Wireless Location System (WLS) in preparation for sell-off to customers.

·               Turned over and maintained primary LMU cell sites using the T-Berd for testing T1 Lines.

·               Interpreted test results and produced detailed reports of daily activities and project progress.

·               Hired, trained, and supported new Drive Test Technicians.

·  Surveyed Bay Area collecting GPS data of cell phone test calls to validate network.

· Worked closely with switch support team in completion of daily and weekly goals.

·  Trained and supported new Drive Test Technicians

 

September 2003 to March 2004 S101 Management, Mountain View, CA Apartment Leasing Professional  

 

January 2003 to June 2003 | AT&T Local Network Systems – 6 Mo. Contracted with KForce, Emeryville, CA                                                                              

Business Support Professional 

·  Discovered migration potential for a cost savings program to convert lines over to HDSL2. 

·  Trained new team members in the use of network validation tools. 

·  Exceeded production goals in excess of 143% using Outlook, Excel, and Internet Explorer.

               

March 1999 to August 2001 | SBC-Pacific Bell, ADC Telecommunications, and Telpro Technologies, San Ramon, CA

Central Office Detail Engineer

·               Engineered and managed multiple projects in a fast paced environment under pressure deadlines specifying and implementing transport networks within Central Offices including Power, Facility, and Common Systems equipment in support of unprecedented network growth. Maintained records with AutoCAD (R14), MS Access, and Excel.

 

Skills

·               Lab Network Support Engineer & ME System Admin: LTE, UMTS, Analysis and debugging, Wireshark, JDSU Analyzer, IP Control, Project Management, Mobile Experience (ME), Active Directory, Apple iPhones, iOS, Android, Windows phone.

·               SON System Admin & Technical Support Engineer: Eden-Net, RAN, RF, VMWare, Linux, CentOS, Putty, Pivot tables, KPI’s, Cygwin, WinSCP, 7zip

·               Sr. Network OSS Implementation Engineer: OSS, HA Systems, ALU SAM, SON, EMS systems, CIQ Process/Updates, IP/Network design, HSRP, iLOM, OSI layers, SAN Systems, Power, Ethernet & Fiber Cabling, and SharePoint.

·               Sr. Telecom Network Design Engineer: Excel, Outlook, Granite XNG, MSN/Node B Analysis, Cut sheets, CIQ’s, Port Mapping, Rehomes, Rebalances, CTS, IWOS.

·               E911 Wireless Telecom System Admin Engineer: EMS, SCOUT, AMS, MSC Translations, E911, Sun Solaris UNIX, MS Access7, PowerPoint, Netcool, Sitehandler.

 

Networks/Technologies  HA, LTE (4G), UMTS (3G) , GSM, IMS, EPC, SON, ALU SAM, HSRP, RAN, RF, Core, SS7, UTRAN, TDMA, TDOA, ATM, ISDN, CAMA, LBS

Vendors  Ericsson, ALU, Sun/Oracle, Cisco, HP, Intucell, Nortel, Tellabs, TruePosition, Intrado, TCS, ADC, Telpro

Hardware/Paths  Sun Oracle: Sparc T4-1, X4270, X4170 ST2540, Cisco: C3560X, 2960S, RNC, MSC, HP: DL380 ALU: SAM 5620 MSN 7670 DACS 1671, Tellabs: MSN 8860 DACS 5500 / OC3, DS3, T1, Ethernet

 

Education University of Illinois - Bachelor of Science - Mechanical Engineering, Urbana, IL Engineering Co-op at 3M Company - Additional advanced education in: Cisco Network Associate Class (no exam), MS Office, AutoCAD, Central Office Grounding, Telecommunication Fundamentals, LTE Networks.